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Return Policy

If you are not happy with your item when it arrives, please email info@jaynebritton.com within seven working days to arrange a return.  

I will refund the full price and, if it was the only item in your order, the initial postage on the item.  You will need to pay the return postage cost, I recommend MyHermes for reasonable delivery costs (they are our default delivery supplier).


Extract from http://www.bja.org.uk/en/consumer/consumer-help-advice/buying-jewellery.cfm (29 August 2014)

Under the Distance Selling Regulations, you have seven working days to cancel a contract for goods ordered by telephone, mail order, email or fax, except for those goods which are made to order. 

When your order arrives, you have the right to return or cancel your order for any reason. If you don't like the goods or have changed your mind, you can cancel the order. This is usually within a seven-day 'cooling-off' period. You can cancel at any time until the end of the seventh working day after the day on which you receive your goods. To cancel your order, you must tell the seller in writing - by letter, fax or e-mail but not by telephone. If sending a letter, send the letter by Royal Mail Special Delivery, so you can prove that you sent it and track its progress. If you have already paid for the goods or services, the seller must refund your money within 30 days of your cancelling the agreement. The money refunded must cover the original purchase and delivery costs but if it is specified in the contract you will have to meet the costs of sending the goods back to the seller. The seller cannot make any further charges to cover, say, administration or restocking.

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